Inside Sales/Customer Service Rep

Company: Ayalytical Instruments Inc
Location: Chicago
Posted on: October 2, 2024

Job Description:

Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement. Come join a collaborative and supportive team! Market segments we cover: Petroleum (Downstream Market), Flavors & Fragrances, Chemicals, Water, Electric Vehicles & other emerging markets.
Key Responsibilities:

• Be the primary point of contact for existing customers
• Make 15-20 sales calls per day and accurately track data in our CRM
• Manage the quotation process and facilitate orders through Distribution partnerships
• Accurately track daily progress (min. of 15 calls) as call report documents and upload to CRM software
• Respond promptly to customer inquiries via phone, email, or chat
• Process orders, forms, applications, and requests from customers
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Provide information about products and services, take orders, and process returns
• Manage and maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Communicate and coordinate with internal departments to resolve customer issues
• Follow up on customer interactions and ensure customer satisfaction after-sales service
• Guide customers through the ordering process, ensuring accuracy and understanding of products
• Monitor back-ordered or out-of-stock items and communicate status updates to customers
• Maintain a thorough understanding of product specifications and features to provide expert customer service
• Ensure adherence to customer service policies and procedures to maintain high-quality service standards
• Analyze customer feedback and collaborate with management to improve the products and services
• Keep abreast of new product launches, promotions, and sales strategies
• Assist with inventory control by reporting any stock issues to the relevant departments
• Introduce Ayalytical to new prospects to uncover potential and qualify accounts
• Work with our Distribution partners and Rep Firms to develop new contacts throughout your territory
• Meet quarterly sales goals by supporting established customers and developing new accounts
• Build the various manufacturer brands we carry within your US territory by continued brand awareness, phone calls, and customer support
• Full time in-office- NO REMOTE WORK AVAILABLE
  You will be successful in this role if
  • You have a drive to learn the ins and outs of becoming a Sales Professional
  • You enjoy talking to new people and making a memorable impression
  • You enjoy building relationships
  • You are someone who sets goals and meets them
  • You are easy-going and self-motivated
  • You thrive in a collaborative team environment
    About usAYALYTICAL INSTRUMENTS, INC is a small business. We are professional and agile and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence while fostering the growth and success of our team.
    Our work environment includes:
    • Modern office setting
    • Snacks & coffee provided
    • Dog-friendly office
    • Regular team events
    • Professional development opportunities
      Why Join Us?
      • Professional Growth: Opportunities for advancement in a long-term position within a growing company.
      • Training and Development: Access to training programs to enhance your skills and knowledge.
      • Supportive Team Culture: Be part of a team that values each member's contribution and fosters a collaborative work environment.
        Additional Benefits:
        • Insurance
        • 5 days PTO first year, 15 PTO days after first year completed
        • 7-10 paid company holidays per year
        • A small, collaborative team in a West Town office
        • Fully stocked pantry
        • Company-sponsored networking events (bbq's, lunches, etc)
        • Growth potential for stellar employees as the organization grows
        • Employee development and training
        • 401K matching
          
          
          
          
          Compensation details: 38000-43000 Yearly Salary
          
          
          
          PI31cd7837d72d-37248-35463144

Keywords: Ayalytical Instruments Inc, Orland Park , Inside Sales/Customer Service Rep, Hospitality & Tourism , Chicago, Illinois